We'd Love to Hear from You
Contact Us
Our team responds within 24 business hours
Email Us
ikedaindiainfo@gmail.co
For orders, returns & general queries
WhatsApp
+91 9373576993
Chat during business hours
Business Hours
Mon – Sat
10:00 AM – 6:00 PM IST
Sunday: Closed
Sunday: Closed
Address
IKEDA
Elara Integral Private Limited
Pune, Maharashtra — 411027
Pune, Maharashtra — 411027
1
How Can We Help?
Our customer support team is here to assist you with:
- Order tracking and delivery status updates
- Returns, refunds and product replacements
- Product recommendations and fragrance queries
- Bulk orders and corporate gifting inquiries
- Payment issues and invoice or GST bill requests
- Feedback, suggestions, and complaints
2
Response Time
| Channel | Response Time |
|---|---|
| Within 24 business hours | |
| Within 2–4 hours (during business hours) | |
| 📞 Phone Call | Monday – Saturday, 10AM – 6PM IST |
3
Grievance Officer
As per the Consumer Protection (E-Commerce) Rules 2020, we have appointed a Grievance Officer for prompt resolution of customer complaints:
Name: Rushabh Tingre
Designation: Grievance Officer — IKEDA
Address: Elara Integral Private Limited, Pune, Maharashtra — 411027
Response Time: Within 48 hours of complaint receipt