Customer Protection
Cancellation, Refund
& Replacement Policy
At IKEDA, your satisfaction is our priority. We stand behind every product we sell. If you are not completely satisfied with your purchase, we are here to help. This policy applies to all purchases made on ikedaindia.in operated by Elara Integral Private Limited.
Order Cancellation
You can cancel your order within 24 hours of placing it, provided the order has not yet been dispatched.
💡 How to Cancel: Login to your account on ikedaindia.in → Go to My Orders → Select the order → Click "Cancel Order". Cancellation is available only through the website within 24 hours of placing the order.
After Dispatch: Once an order has been dispatched, it cannot be cancelled. In case of a defective or damaged product received, please refer to our Replacement Policy in Section 3 below.
Refund Policy
Refunds are applicable only for orders cancelled before dispatch. We do not offer refunds for delivered orders. In case of a defective or wrong product delivered, a replacement will be provided as per Section 3.
| Order Type | Condition | Refund Method |
|---|---|---|
| Prepaid Order (Card / UPI / Net Banking) |
Cancelled before dispatch via website | Original payment method |
| COD Order | Cancelled before dispatch (No amount paid — no refund applicable) |
Not Applicable |
📌 How to Request a Refund: Login to your account on
ikedaindia.in → Go to My Orders
→ Select the cancelled order → Click "Request Refund".
The refund will be processed to your original payment method.
Processing time depends on your bank or payment provider.
Refunds are processed only to the original payment method
used at the time of purchase. We do not transfer refunds to a different
account or payment method.
Return & Replacement
Considering the nature of products that are on offer on the website, ikedaindia.in does not offer return of the products once the order is delivered.
ikedaindia.in offers you a replacement of goods purchased on ikedaindia.in subject to the following terms and conditions:
- You can request a replacement of product/s within 3 days of product delivery in case of any defect found in the product. The same product/s will be shipped to you as a replacement for the defective product/s.
- Replacement is offered for product/s sold by ikedaindia.in ONLY.
- Any product that exhibits physical damage to the box or to the product caused after delivery
- Any product returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included at the time of delivery
- Any product without a valid, readable, un-tampered serial number — including products with missing, damaged, altered, or otherwise unreadable serial numbers
- Any product from which the European Article Number (EAN) has been removed from its original packaging
- Any product from our Custom Fragrance range that is made exclusively for the customer
Disclaimer: Subject to applicable law, any decision on replacement of product/s sold by ikedaindia.in is at the sole discretion of Elara Integral Private Limited and the decision shall be final and binding. ikedaindia.in reserves the right to withdraw from the replacement guarantee at any time without giving any intimation of whatsoever nature.